Shipping Policy

Free shipping worldwide

MOREA offers free worldwide shipping on all orders. There are no additional shipping charges at checkout.

For international shipping, customs duties and import taxes are covered by MOREA. In rare cases where local authorities require additional documentation, information, or customer participation, the customer is responsible for cooperating to avoid delays or return of the shipment.

Estimated Delivery Times

Delivery times vary depending on destination:

• United Kingdom: 5–10 business days
• United States: 5–12 business days
• Canada: 7–12 business days
• Australia: 7–12 business days
• Europe: 6–12 business days
• Rest of World: 10–15 business days

Orders are typically processed within 1–2 business days.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier disruptions, peak seasons, weather conditions, remote delivery locations, or other circumstances beyond our control. In rare cases, delivery may take up to 4–6 weeks.

Fulfilment and Dispatch

Orders are fulfilled from our global distribution network.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking information may take 1–3 business days to update after dispatch.

Address Accuracy

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of checkout.

MOREA is not responsible for orders that fail to arrive due to incorrect, incomplete, or outdated address information provided by the customer.

If an order is returned to us due to an address error, reshipping fees will apply. Once an order has been dispatched, we cannot guarantee that address changes or cancellations can be accommodated.

Order Cancellations and Changes

Due to our fast processing times, we cannot guarantee cancellations or modifications once an order has been placed.

If you require assistance, please contact us immediately at support@morea.customerdesk.io

We will make reasonable efforts to assist where possible, but changes are not guaranteed once fulfilment has begun.

Late Orders

If your order has not arrived within the estimated timeframe, we recommend first verifying that your shipping address is correct and checking the tracking information provided.

Please allow additional time for potential carrier delays. If your order remains undelivered after 30 days in transit, please contact us and we will investigate with the carrier.

Delivered but Not Received

If tracking indicates that your order has been delivered but you are unable to locate the parcel, please check around your property and any safe delivery locations, consult household members or neighbours, and contact your local carrier for further information.

If the parcel cannot be located, you must contact us within 7 business days of the delivery confirmation date.

Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, you must notify us within 3 business days of delivery with your order number, a clear photograph of the items received, and a photograph of the shipping label.