Privacy Policy

Introduction

MOREA ("we", "us", "our") is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains what personal data we collect, how we use it, your rights, and how we protect your information. By using our website, you agree to the terms of this Privacy Policy.

Data Controller

For the purposes of data protection laws, including the UK GDPR and EU GDPR, MOREA is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or how your data is handled, you can contact us at support@morea.customerdesk.io

Personal Data We Collect

We may collect and process personal data that you provide directly to us, including your name, email address, shipping and billing address, telephone number, date of birth (if provided), account login details, and payment information. Payment details are processed securely through third-party payment providers and are not stored directly by us.

We also collect transaction data, including products purchased, order history, payment status, and refund history. Communication data such as emails, messages, and customer service correspondence may also be retained.

In addition, we automatically collect certain technical and usage data when you use our website. This may include your IP address, browser type, device type, time zone, pages visited, and referring website. We also collect marketing data, including newsletter preferences, SMS opt-in status, and cookie consent preferences.

How We Use Your Data

We process your personal data to fulfil our contractual obligations to you, including processing and delivering orders, managing payments and refunds, and providing customer support.

We may also process your data where it is necessary for our legitimate interests, such as improving website functionality, analysing purchasing behaviour, preventing fraud and abuse, and improving logistics and stock planning.

Where you have provided consent, we may use your data for email marketing, SMS marketing, abandoned cart reminders, and personalised advertising. You may withdraw your consent at any time.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure proper functionality, maintain shopping cart features, improve website performance, analyse traffic, and deliver personalised advertising. Cookies may include essential cookies, analytics cookies, marketing cookies, and functional cookies.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the performance and functionality of our website.

Third-Party Services

We may share necessary personal data with trusted third-party service providers who assist us in operating our business. These may include payment processors, shipping carriers, fraud prevention services, email and SMS marketing platforms, analytics providers, and hosting providers. These providers process personal data only for the purpose of delivering services on our behalf and under appropriate contractual and security safeguards.

We do not sell your personal data.

International Transfers

Your personal data may be transferred outside the United Kingdom or the European Economic Area. Where such transfers occur, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses, adequacy decisions, or secure hosting environments that comply with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements. Financial records are retained in accordance with applicable tax and accounting regulations.

Your Rights

Under applicable data protection laws, including GDPR, you have the right to access your personal data, request correction of inaccurate data, request deletion, restrict processing, object to processing, withdraw consent where processing is based on consent, request data portability, and lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at support@morea.customerdesk.io . We may request proof of identity before processing your request.

Children

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that such data has been collected, we will take appropriate steps to delete it.

Marketing Communications

You will only receive marketing communications from us if you have opted in. You may unsubscribe at any time by using the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us directly. Opting out of marketing communications will not affect transactional communications related to your orders.

Security

We implement appropriate technical and organisational measures to protect your personal data. All payment information is processed through encrypted third-party payment gateways. While we take reasonable precautions to protect your information, no system can be guaranteed to be completely secure.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after updates are made constitutes acceptance of the revised policy.