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Frequently Asked Questions
PRODUCT AND MATERIALS
Our waterproof jewelry is crafted from high quality stainless steel and finished with 18K gold using the PVD coating process (Physical Vapor Deposition). This creates a durable, waterproof finish designed for everyday wear and long lasting shine.
Morea waterproof jewelry is finished with 18K gold using the PVD coating process (Physical Vapor Deposition) over high-quality stainless steel. This gives each piece a rich gold tone with a durable finish made for everyday wear.
Yes, of course, our waterproof jewelry is 100% waterproof and designed to be highly tarnish resistant, making it ideal for everyday wear. You can wear it in the shower, while swimming, or during daily activities without worrying about losing its color.
SHIPPING & RETURNS
If you’ve received an incorrect or faulty item, please contact us as soon as possible with your order number and clear photos, and our team will review the issue and resolve it promptly.
If your order is delayed or appears to be lost in transit, please contact us and we’ll be happy to help. We recommend first checking your tracking details and allowing a little extra time during busy periods or customs processing. If the parcel is confirmed as lost, we’ll work with you to find a suitable resolution.
We offer FREE & FAST international shipping to a wide range of countries. Please note that some destinations may be excluded due to shipping, customs, or regulatory restrictions. Available delivery options will be displayed at checkout.
No, there are no customs taxes or duties to pay. For more information, please see our full Shipping Policy.
We accept returns within 30 days of delivery, provided items are unused, unworn, and returned in their original condition with all packaging included. All returns must be approved before being sent back. You can read our full Returns Policy below for complete details and exclusions.
Each order arrives in our branded packaging and includes a branded pouch for each jewelry, making it ready to gift straight away, whether you’re sending it to a friend or treating someone special.
We never include pricing or packing slips, making every order perfectly suited for gifting. Just enter the recipient’s name and address, and your order is ready to be sent directly to them. 🎁
If you need to cancel or amend your order, please contact us as soon as possible after placing it. We begin processing orders quickly, so while we will do our best to accommodate your request, changes or cancellations cannot be guaranteed once the order has been processed.
Each MOREA piece arrives in our branded mailing box, with every jewelry item presented in a MOREA jewelry pouch.
Carefully wrapped in branded paper, each order is designed to feel beautifully presented and ready for gifting.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. You can also track your order using the link below by entering your order number.
Once your return has been received, inspected, and approved, your refund will be issued to the original payment method. Processing times typically take 2–7 business days, depending on your bank or payment provider.
We accept Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
If you choose PayPal at checkout, you will be redirected to the PayPal website to log in and review your order details before completing payment. Once your transaction is complete, you will be returned to our website.
Delivery times vary depending on your location. Please check our estimated delivery times on our Shipping Policy page.
JEWELRY CARE
Our jewelry is made for everyday wear, but a little care will help preserve its shine and finish over time. For full advice on how to clean, store, and care for your pieces, please visit our Jewelry Care page.
Our jewelry is made with a durable PVD finish designed to help maintain its gold colour and shine over time. While all jewelry can show signs of wear eventually, our pieces are created to be highly tarnish resistant and suitable for everyday wear.
Our jewelry is made from high-quality stainless steel, which is commonly known for being gentle on the skin and suitable for everyday wear. However, if you have particularly sensitive skin or known metal allergies, we always recommend checking the material details on each product page before purchasing.
SIZES AND MEASUREMENTS
You can find your ring size by following our Ring Size Guide, which includes simple steps to help you measure at home. If you are between sizes, we usually recommend choosing the larger size for a more comfortable fit.
Please refer to our Size Guide below for guidance on sizing and measurements across our jewelry collection.
Many of our bracelets and necklaces are designed with extender chains for a more adjustable fit. For exact measurements and fit details, please refer to the individual product page.
