Returns & Refunds
30-Day Returns
We offer a 30-day return window from the date your order is marked as delivered. To be eligible for a return, items must be unused, unworn, and in their original condition. All original packaging, pouches, and any included gifts must be returned. Returns must be approved prior to being sent back to us.
Return Shipping
Customers are responsible for return shipping costs. All returns must be sent using a tracked shipping service, and tracking details must be provided. MOREA is not responsible for returns lost in transit. Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we will notify you regarding approval. If approved, refunds will be issued to the original payment method only. Processing times may take 2–7 business days depending on your bank or payment provider.
Exchanges
We do not process direct exchanges. If you would like a different item, you must return your original item. Once the return is approved, store credit will be issued. You may then place a new order using the store credit provided.
Items Not Eligible for Return
For hygiene and safety reasons, earrings cannot be returned unless faulty. Items showing signs of wear, damage, misuse, or alteration by third parties are not eligible for return. Items returned outside the 30-day return window will not be accepted.
Lifetime Color Warranty
Our Lifetime Color Warranty covers abnormal fading, tarnishing, or discoloration of the gold or silver color finish where this is caused by a defect in the PVD coating. To submit a warranty claim, please email support@morea.customerdesk.io with your order number, full name, shipping address, item name, description of the issue, and clear photos.
How to Start a Return
To initiate a return, please email support@morea.customerdesk.io with your order number, the item or items you wish to return, the reason for return, and photos if reporting damage or defect.
Frequently asked questions
Returns & refunds questions answered
How long do I have to return a Morea order? +
Morea offers a 30-day return window from the date your order is marked as delivered. Items must be unused, unworn, and in their original condition with all original packaging included.
How do I start a return with Morea? +
Email support@morea.customerdesk.io with your order number, the item you wish to return, the reason for return, and photos if reporting damage. Return instructions will be provided once eligibility is confirmed.
Who pays for return shipping? +
Customers are responsible for return shipping costs. All returns must be sent using a tracked shipping service and tracking details must be provided to Morea.
How long does a Morea refund take? +
Once your return is received and approved, refunds are issued to your original payment method and typically take 2–7 business days to appear depending on your bank or payment provider.
Can I return earrings to Morea? +
For hygiene and safety reasons, earrings cannot be returned unless they are faulty or arrive damaged. All other eligible items can be returned within the 30-day window.
Does Morea offer exchanges? +
Morea does not process direct exchanges. Return your original item for store credit, then place a new order using the store credit provided.
What is Morea's lifetime colour warranty? +
Morea offers a lifetime colour warranty on eligible pieces. If your jewelry loses its gold or silver colour due to a covered coating defect, Morea will offer a replacement or store credit. Contact support@morea.customerdesk.io to submit a warranty claim.